Up North Minnesota Merch

Effective date: October 12, 2026

Up North Minnesota Merch offers refunds and exchanges for eligible merchandise. Please contact amystone@upnorthmnmerch.com within 30 days of delivery to request a return or exchange. For local pickup orders, the 30-day period begins when you collect your order.

Return eligibility

Items returned because you changed your mind must be unworn, unused, and in original condition. Please include your order number or other proof of purchase when contacting us. Sale and clearance items are final sale unless they are damaged, defective, or incorrect, or applicable law provides otherwise.

How to request a return

Email amystone@upnorthmnmerch.com with your order number, the item you wish to return or exchange, and a brief explanation. If the item is damaged, defective, or incorrect, describe the issue and include photographs if available.

We will reply with the next steps, the appropriate return address, and covered shipping arrangements. Please contact us before mailing an item so we can arrange the return correctly. Our business mailing address may differ from the return location.

Return shipping

Up North Minnesota Merch covers shipping for approved returns, including eligible change-of-mind returns. We will provide a prepaid return label or arrange another covered return method. Please use the arrangements provided; contact us before purchasing your own return postage.

Refunds for a change of mind

After we receive and inspect an eligible return, we will notify you of the refund decision. Approved refunds include the amount paid for the returned merchandise and any applicable refundable sales tax. The original outbound shipping charge is non-refundable when the return is due to a change of mind, including an eligible sizing or preference return.

Refunds are issued to the original payment method. We will email you when the refund has been processed. Your bank or payment provider may need additional time to post the credit. If a refund has not appeared after your provider's normal processing period, contact us for help.

Exchanges

Exchanges are available for eligible items, subject to stock availability. Tell us the item, size, or color you would like when requesting the exchange. We will confirm availability and any price difference or shipping charge for the replacement before proceeding. If the requested item is unavailable, you may choose an eligible refund instead.

Damaged defective or incorrect items

If your order arrives damaged, contains a defective item, or includes the wrong item, contact us as soon as you notice the problem. We will work with you to arrange a refund or replacement and cover necessary return and replacement shipping. If you choose a refund, we will refund the amount paid for the affected merchandise, applicable refundable tax, and the original shipping charge attributable to the affected item. If the entire order is refunded for this reason, the full original shipping charge will be refunded.

Final-sale restrictions and the unworn or unused condition requirement do not prevent reporting damage or a defect. The 30-day request window does not limit any rights or remedies required by applicable law.

Contact

For returns, refunds, and exchanges, please contact Amy Stone at amystone@upnorthmnmerch.com. Local pickup is available in Pequot Lakes, Minnesota. Please contact us before sending any merchandise so we can provide the appropriate return address and shipping instructions.