Return and refund policy

Up North Minnesota Merch

Last updated: September 25, 2026

This Return and Refund Policy explains how returns, exchanges, and refunds work for purchases made through Up North Minnesota Merch.

Eligibility

We want you to love your order. If something is not right, contact us within 14 days of delivery so we can help.

• Items must be unused, unwashed, and in original condition with tags attached (when applicable).
• Custom, personalized, or final-sale items may not be eligible for return unless defective or damaged on arrival.
• Proof of purchase (order number / receipt) is required.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, email us photos and your order number within 7 days of delivery. We’ll arrange a replacement or refund as appropriate.

How to start a return

Email amystone@upnorthmnmerch.com with:

• Your order number
• Item(s) you want to return
• Reason for the return

We’ll reply with return instructions. Please do not ship items back without approval.

Refunds

Once we receive and inspect your return, approved refunds are issued to the original payment method. Processing times can vary by payment provider. Shipping fees are generally non-refundable unless the return is due to our error.

Exchanges

Exchanges depend on availability. If you’d like a different size or item, note that in your email and we’ll do our best to help.

Local pickup orders

For Local pickup orders in Pequot Lakes, Minnesota, contact us to arrange a return or exchange handoff.

Questions

Reach us at amystone@upnorthmnmerch.com or Pequot Lakes, Minnesota, United States.